Komatsu Australia has expanded its service and support operations in the Central Queensland region, adding two resident technicians in Clermont and one in Barcaldine along with increasing capabilities at its Emerald branch.
These increased capabilities have allowed the branch, which has been in operation for the past 10 years, to move to a full 24/7 operation.
Emerald branch manager Darryl Anderson said the expansion had been driven by customer demand, machine population in the region, and understanding the needs of customers.
“With our increased technician base, we have gained experience which allows us to work on a variety of makes and models,” he said.
“Our resident service technicians at Clermont and Barcaldine are complemented by increased capabilities at (Komatsu’s) Emerald branch – the primary service centre for the Bowen Basin mining industry.”
The expanded capabilities include:
- – Installing new hydraulic cylinder benches, giving the ability to overhaul any size cylinder up to the largest mining equipment
- – Additional autoelectricians, giving increased capacity to maintain and service all autoelectrical faults as well as airconditioning repairs on earthmoving equipment.
- – Increased workshop capabilities, to maintain and overhaul machine components locally
- – Bringing in a 100-tonne mobile track press.